FAQs & POLICIES

Here you'll find everything you need to know about shipping, returns, FAQs, and how we handle your privacy at Red Lines Dancing. We've got you covered!

Respecting & Sharing My Work

Thank you for resonating with my art - it means so much! Here’s how you can respectfully share and use it:

If you share my artwork on social media, please tag me as the artist. Proper credit means everything.
Do not use my work without permission. If you wish to use it for any business purpose, please contact me first to obtain a license.
Licenses are available for a fee. To use my artwork for your business, the license holder must pay a fee to me, the copyright owner.

My artworks are deeply personal and represent my soul work. Sharing them with proper accreditation or securing a license for their use ensures they are respected and valued.

Sharing is caring—thank you for supporting and respecting my work!

Shipping & returns

Shipping, Returns & Responsibility

Shipping Methods:

All prints, and large-scale watercolour artworks, are shipped in either rigid mailiers or postage tubes, to ensure a safe passage during transport. Smaller items are equally cared for and packaged accordingly for protection purposes. All packages excluding smaller items like stickers and greetings cards will require s signature on delivery.

Shipping Delays & Lost Parcels:
Once your order is shipped, I can’t take responsibility for delays or lost parcels shipped by Auspost and or Pack & Send, whether within Australia or internationally. Customs delays for international orders can sometimes hold packages for weeks, which is beyond my control.

Non-Delivery:
If your parcel doesn’t arrive (depending on the items you’ve purchased), we can work together on a solution, such as arranging a replacement at a discounted price. Any additional costs will need to be covered by you.

Returns & Exchanges:
I don’t accept returns or offer exchanges for change of mind, or preferences regarding the surface of the item, so please keep this in mind and know your final decision fully. I’m always happy to answer any questions you have before purchasing!

Incorrect Items:
If your order contains the wrong items, please reach out via the contact page within 7 days of receiving your order, and reference your receipt.

Customs & Fees:
International orders may incur customs duties, taxes, or additional delivery charges, which are the buyer’s responsibility.

Damaged items:
If your item arrives damaged, please email me within 7 days with your order number and photos of the damage. Depending on the product, I can offer a replacement (shipping costs covered by you) or a refund to be discussed via email.

SHIPPING TIMEFRAMES

Thank you for your patience!

As a one-woman show, I do my best to manage everything with care and attention to detail. I pride myself on staying communicative and will always keep you updated on the progress of your order.

Here’s what to expect for shipping timelines:

General Shipping:
Orders will be posted within 3–7 business days.
Original Canvas Artworks:
These ship within 14–21 business days due to retrieval from their current display location.
Original Watercolour Artworks, Stickers & C6 Greeting Cards:
Dispatched within up to 7 business days.
Fine Art Prints & Stretched Canvas Prints:
All prints are made to order. Please allow 10–14 days for production, plus delivery time. Delivery may take up to 28 days total.

I appreciate your understanding and support! If you have any questions about your order, feel free to reach out.

ARTWORK CARE

Caring for Your Artwork

Taking care of your artwork is simple and ensures it lasts a lifetime when handled with care. Here are some guidelines to keep your piece in pristine condition:

General Handling

Avoid touching the surface of the artwork. Our hands carry natural oils that can damage the piece.
Always keep the artwork in its protective cover until it’s ready to be framed.
When handing your artwork to a framer, leave it in the protective sleeve - they will use proper tools, such as white cotton gloves, to handle it safely.

For A1 Artworks (Arriving in Tubes)

Do not remove the artwork from its protective plastic sleeve, especially when flattening it.
To flatten your artwork:
1. Place it (in its protective sleeve) between two MDF boards.
2. Gently lay weighted objects, like folded heavy blankets, on top.
3. Allow it to settle over time without rushing the process.

Protecting Your Artwork

Keep all artworks out of direct sunlight to prevent UV damage. While I varnish (some of) my acrylic pieces for extra protection, limiting exposure to sunlight helps maintain their vibrancy.
For canvas artworks, always handle them by the wire at the back to avoid touching the painted surface.

Privacy Policy

Red Lines Dancing takes your privacy seriously and protects your personal information.

WHAT INFORMATION WE COLLECT

When you make a purchase, we collect:

Your name
Email address
Phone number
Shipping details

HOW WE USE YOUR INFORMATION

We use your information to:

Process and ship your order
Send tracking information for fine art prints and original artwork sales
Send updates, promotions, or newsletters (only if you opt-in)

HOW WE PROTECT YOUR DATA

Your information is stored securely and is never shared with third parties, except when required for shipping purposes.
Payment details are processed safely through trusted third-party platforms like Stripe or PayPal.

Your trust means everything to us, and we handle your personal information with care and confidentiality. If you’d like your information removed, please email redlinesdancing@gmail.com.